sultancuan Privacy Policy

We encrypt all personal data collected on sultancuan using SSL technology and store payment information on secure, isolated servers. This page describes what we collect when you use sultancuan, how we protect it, and what rights you have over your data.

When you register with sultancuan, we collect your name, date of birth, and Indonesian ID number for account verification. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect payment transaction data. We use this information to verify your identity, process deposits and withdrawals, detect fraud, and comply with local regulations. We do not sell your data to third parties.

Our servers may sit outside your jurisdiction, and your data may be transferred across borders. By using sultancuan, you consent to this transfer. If you have questions about our privacy practices, contact our support team through the in-app help feature.

What data we collect on sultancuan

We collect information in three categories: account information, payment information, and platform activity. Account information includes your full name, date of birth, email address, phone number, and Indonesian ID or passport number. Payment information includes your deposit and withdrawal history, payment method details (stored securely), and transaction amounts. Platform activity includes your betting history, game play data, login timestamps, and device information (browser type, operating system).

We also collect data through cookies. Cookies are small text files stored on your device that identify you when you return to sultancuan. We use cookies to remember your login status, language preferences, and betting history. You may disable cookies in your browser settings, but some sultancuan features may not work properly without them. We do not use cookies to track you across other websites.

Account data

Name, date of birth, ID number, email, phone. Required for account verification and compliance.

Payment data

Deposit and withdrawal history, payment method type, transaction amounts. Never shared with third parties.

Activity data

Betting history, game play logs, login times, device details. Used to detect fraud and improve platform security.

How we use your data on sultancuan

We use your account data to verify your identity and prevent account fraud. We use your payment data to process deposits and withdrawals, reconcile transactions, and comply with money-laundering regulations. We use your activity data to detect suspicious betting patterns, monitor for fraud, and improve our platform. We may use your phone number and email to send account notifications (deposit confirmations, withdrawal status, security alerts). We do not use your data for marketing or promotional messages.

We process your data continuously, even during Idul Fitri, Idul Adha, and Imlek—fraud detection and payment settlement do not pause for holidays.

Our third-party processors and data storage

We engage third-party processors to handle specific functions: payment networks (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) process your deposits and withdrawals; cloud hosting providers store our databases; and fraud-detection services analyse your betting patterns. These processors operate under confidentiality agreements and may not use your data for any purpose other than providing services to sultancuan. We do not sell your data to advertisers, data brokers, or other commercial entities.

Our servers are located outside Indonesia. Your personal data, including payment history and betting records, may be stored in data centres across the Southeast Asian region. We maintain the same encryption and security standards regardless of server location. If local regulations require data residency (data stored within Indonesia), we will comply with those requirements. You may request details about specific server locations by contacting our support team.

Your rights and data retention on sultancuan

You have the right to request a copy of all personal data we hold about you. Contact our support team with your request, and we will provide your data within 14 days. You may request that we correct inaccurate data or delete your account and associated data. If you request account deletion, we will remove your personal information after any applicable retention period expires. Retention periods are set by local regulations—for Liga 1 betting records, Piala Indonesia transaction data, or Piala AFF account information, we typically retain data for three years after account closure.

Our security practices and contact

We protect your data using SSL encryption (the same standard as online banking), secure password hashing, and regular security audits. Payment information is stored on isolated, encrypted servers. We do not store credit card numbers or bank account passwords—we store only payment method identifiers (your DANA user ID, your e-wallet account reference). Your account password is hashed and cannot be recovered; if you forget it, you reset it from the login screen.

If you have concerns about our privacy practices or want to request your data, contact our support team through the in-app help feature. For data requests from users in Jakarta, Surabaya, Bandung, Medan, or other supported jurisdictions, we respond within 14 days. We may ask you to verify your identity before releasing your data. This privacy policy is current as of publication; we may update it at any time. Continued use of sultancuan constitutes acceptance of our updated privacy policy. Services on sultancuan are available only where applicable law permits.